LEGAL INFORMATION

Privacy Policy

Your privacy matters to us. This Privacy Policy explains how AirLuxe Air Conditioning Ltd collects, uses, stores and protects your personal information when you visit our website, contact us or use our services.

Effective Date 10 August 2026
Last Updated 10 August 2026

Who We Are

AirLuxe Air Conditioning Ltd ("AirLuxe", "we", "our" or "us") is the data controller responsible for the personal information we collect about you. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, contact us, request a quotation, purchase our services or otherwise interact with us.

We are committed to protecting your privacy and handling your personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

Data Controller

AirLuxe Air Conditioning Ltd
Company Number: 17033213
Registered Office: 37 Mccartney Walk, Basingstoke, United Kingdom, RG22 4NZ
Email: hello@airluxe.co.uk

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

Information We Collect

Depending on how you interact with us, we may collect and process different types of personal information. The information we collect is limited to what is necessary to provide our services, respond to enquiries, fulfil our legal obligations and operate our business effectively.

Information You Provide to Us

  • Identity information, including your name.
  • Contact information, including your email address, telephone number and property address.
  • Enquiry information, including the details you provide when requesting a quotation, contacting us or completing forms on our website.
  • Service information, including details about your property, air conditioning requirements, installation preferences and maintenance history.
  • Payment and billing information, where applicable, including invoicing details and payment records.
  • Communication records, including emails, telephone conversations, messages and correspondence with our team.

Information We Collect Automatically

When you visit our website, we may automatically collect certain technical information to help us operate, maintain and improve our website.

  • IP address.
  • Browser type and version.
  • Device type and operating system.
  • Pages visited and time spent on our website.
  • Referring website or search engine.
  • Website usage data collected through cookies and similar technologies.

Information from Third Parties

We may receive personal information from trusted third parties where this is necessary to provide our services. This may include website providers, payment providers, analytics services, customer relationship management systems, or where you have been referred to us by another individual or business.

How We Use Your Personal Information

We only collect and use your personal information where we have a lawful reason to do so. The information we collect helps us provide our services, communicate with you, improve your experience and comply with our legal obligations.

We may use your personal information to:

  • Respond to your enquiries and provide quotations.
  • Arrange surveys, installations, servicing, maintenance and repairs.
  • Communicate with you before, during and after providing our services.
  • Prepare invoices, process payments and maintain accurate financial records.
  • Manage customer accounts and service history.
  • Respond to questions, complaints or warranty enquiries.
  • Improve our website, products and customer experience.
  • Maintain the security of our website and prevent fraud or misuse.
  • Comply with legal, regulatory and tax obligations.
  • Establish, exercise or defend legal claims where necessary.

Marketing Communications

Where permitted by law, we may occasionally contact you about our services, maintenance reminders or other information that we believe may be relevant to you.

Where your consent is required, we will only send marketing communications after obtaining your permission. You may withdraw your consent or unsubscribe from marketing communications at any time by contacting us or by using the unsubscribe link included in our emails where applicable.

Lawful Bases for Processing

Under UK data protection law, we must have a valid legal basis before processing your personal information. Depending on the circumstances, we rely on one or more of the following lawful bases:

Purpose Lawful Basis
Responding to enquiries and providing quotations Legitimate Interests
Providing installation, servicing, maintenance and repair services Performance of a Contract
Processing payments and maintaining financial records Performance of a Contract & Legal Obligation
Complying with tax, accounting and regulatory requirements Legal Obligation
Maintaining customer records and service history Legitimate Interests
Improving our website, services and customer experience Legitimate Interests
Website security, fraud prevention and protecting our business Legitimate Interests
Sending marketing communications (where required) Consent

Legitimate Interests

Where we rely on our legitimate interests, we have carefully considered and balanced our business interests against your rights and freedoms. We only process personal information where we believe the processing is necessary, proportionate and does not override your privacy rights.

How We Share Your Personal Information

We treat your personal information with care and confidentiality. We do not sell, rent or trade your personal information to third parties for marketing or commercial purposes.

Where necessary, we may share your personal information with trusted third parties who help us operate our business and deliver our services. These organisations are only permitted to process your information on our behalf where appropriate and are required to keep your information secure and confidential.

We may share your information with:

  • Website and technology providers, including companies that host and maintain our website and business systems.
  • Email and communication providers, to enable us to respond to enquiries and communicate with customers.
  • Payment providers and financial institutions, where required to process payments or issue refunds.
  • Professional advisers, including accountants, auditors, insurers and legal advisers where necessary for the operation of our business.
  • Suppliers, manufacturers and contractors, where required to arrange installations, maintenance, servicing, warranty support or the supply of products and equipment.
  • Government bodies, regulators or law enforcement agencies, where disclosure is required by law or to protect our legal rights.

We only share the minimum amount of personal information necessary for the relevant purpose and take reasonable steps to ensure that any third parties handling your information do so securely and in accordance with applicable data protection laws.

Business Transfers

If AirLuxe Air Conditioning Ltd is involved in a merger, acquisition, business restructuring or the sale of all or part of its business, your personal information may be transferred as part of that transaction. If this happens, we will ensure that your personal information continues to be protected and processed in accordance with this Privacy Policy and applicable law.

International Transfers of Personal Information

Some of the third-party service providers we use to operate our website and business may process or store personal information outside the United Kingdom. Where this occurs, we take appropriate steps to ensure that your personal information remains protected and is handled in accordance with applicable data protection laws.

Where personal information is transferred internationally, we will only do so where there is a lawful basis for the transfer and appropriate safeguards are in place. These safeguards may include:

  • Transfers to countries that have been recognised as providing an adequate level of data protection.
  • The use of the UK International Data Transfer Agreement (IDTA) or other approved contractual safeguards.
  • Transfers made under another lawful mechanism permitted by applicable data protection legislation.

We regularly review the third-party providers we work with and take reasonable steps to ensure they maintain appropriate security measures to protect the personal information they process on our behalf.

Data Retention

We will only retain your personal information for as long as is reasonably necessary to fulfil the purposes for which it was collected, including providing our services, maintaining customer records, complying with legal obligations, resolving disputes and enforcing our agreements.

The length of time we retain personal information depends on the type of information involved, the reason it was collected and any legal, accounting or regulatory requirements that apply.

Examples of when information may be retained include:

  • While responding to an enquiry or preparing a quotation.
  • For the duration of our contractual relationship with you.
  • To maintain service, installation and warranty records where appropriate.
  • To comply with tax, accounting and other legal obligations.
  • To establish, exercise or defend legal claims where necessary.

When your personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it using appropriate technical and organisational measures.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to help provide essential website functionality, improve performance, understand how visitors use our website and enhance your browsing experience.

Cookies are small text files that are stored on your device when you visit a website. Some cookies are necessary for our website to function correctly, while others help us analyse website performance or remember your preferences.

We may use cookies to:

  • Ensure our website functions securely and efficiently.
  • Remember your preferences and settings.
  • Measure website traffic and visitor behaviour.
  • Improve the performance, usability and functionality of our website.
  • Help identify and resolve technical issues.

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can manage or withdraw your cookie preferences at any time through our cookie banner or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.

For more detailed information about the cookies we use, the purposes for which they are used and how you can manage your preferences, please see our Cookie Policy.

Keeping Your Personal Information Secure

We are committed to protecting your personal information and have implemented appropriate technical and organisational measures designed to safeguard it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include secure website technologies, encryption where appropriate, restricted access to personal information, secure business systems and the use of trusted third-party service providers who are required to maintain appropriate security standards.

Access to personal information is limited to employees, contractors and service providers who have a legitimate business need to access it in order to perform their duties. Anyone processing personal information on our behalf is required to do so securely and in accordance with applicable data protection laws.

While we take reasonable steps to protect your personal information, no method of transmitting information over the internet or storing electronic data can be guaranteed to be completely secure. For this reason, although we strive to protect your personal information using commercially reasonable safeguards, we cannot guarantee its absolute security.

Your Privacy Rights

Under UK data protection law, you have a number of rights in relation to the personal information we hold about you. These rights are not absolute and may only apply in certain circumstances, but we will always consider your request carefully and respond in accordance with applicable law.

You have the right to:

  • Be informed about how your personal information is collected and used.
  • Request access to the personal information we hold about you.
  • Request correction of any inaccurate or incomplete personal information.
  • Request erasure of your personal information where you have the legal right to do so.
  • Request restriction of the processing of your personal information in certain circumstances.
  • Object to processing where we rely on legitimate interests or process your information for direct marketing purposes.
  • Request the transfer of your personal information to you or another organisation where applicable (data portability).
  • Withdraw your consent at any time where we rely on your consent to process your personal information. This will not affect the lawfulness of any processing carried out before your consent was withdrawn.
  • Not be subject to decisions based solely on automated processing, including profiling, where those decisions produce legal or similarly significant effects, unless permitted by law.

Exercising Your Rights

If you wish to exercise any of your privacy rights or have any questions about how we process your personal information, please contact us using the contact details provided in this Privacy Policy. We may ask you to verify your identity before responding to your request to help protect your personal information.

We will respond to your request within the timeframes required by applicable data protection law. In some circumstances, we may be unable to fulfil your request where a legal exemption applies, but we will explain our reasons where appropriate.

Children's Privacy

Our website and services are intended for homeowners, businesses and individuals who are able to enter into contracts for our services. We do not knowingly collect personal information directly from children.

If you believe that a child has provided us with personal information without appropriate consent, please contact us as soon as possible. Where appropriate, we will take reasonable steps to investigate the matter and delete the information where required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, our services, applicable laws or regulatory requirements, or the way we process personal information.

When we make changes, we will update the "Last Updated" date displayed at the top of this Privacy Policy. Where required by law, we will take appropriate steps to notify you of any significant changes.

We encourage you to review this Privacy Policy periodically to remain informed about how we collect, use and protect your personal information.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights or would like further information about how we process your personal information, please contact us using the details below.

AirLuxe Air Conditioning Ltd
Company Number: 17033213
Registered Office: 37 Mccartney Walk, Basingstoke, United Kingdom, RG22 4NZ
Email: Ben@airluxeac.co.uk

Making a Complaint

We hope to resolve any questions or concerns you may have about how we handle your personal information. If you have a concern, we encourage you to contact us first so that we have the opportunity to investigate and resolve the matter.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent authority responsible for upholding information rights and data protection law.

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/

Thank you for taking the time to read our Privacy Policy. We are committed to protecting your privacy and handling your personal information responsibly, transparently and securely.

We're Here To Help

Questions About This Policy?

If you have any questions about this Privacy Policy or how AirLuxe Air Conditioning Ltd handles your personal information, please get in touch and we'll be happy to help.